Return & Refund Policy

1. Return Period

This Return & Refund Policy applies to eligible purchases made through joreston.com and fulfilled by JORESTON, LLC. Eligible items may be returned within 30 calendar days from the date the order is received.

Return requests submitted after the 30-day return period are generally not accepted, unless applicable law provides otherwise.

2. Return Eligibility

Customers may reasonably inspect received clothing to review its colour, style, size, fit, appearance, material, and general condition before deciding whether it is suitable.

A normal brief fitting or inspection that does not materially affect the condition of the item does not by itself prevent a return.

To remain eligible for return, the item should remain in a condition suitable for resale and should not show signs of extended or actual wear, outdoor use, washing, staining, strong odours, perfume residue, makeup or cosmetic marks, deodorant marks, alteration, damage, excessive handling, or other use that materially affects its original condition or resale value.

Items showing substantial signs of wear or another condition inconsistent with normal inspection or brief fitting are generally not eligible for return unless the item is defective or another applicable consumer protection right applies.

3. Return Request Process

Customers who would like to request a return may contact us at service@joreston.com or visit our Contact Us page within the applicable 30-day return period.

When contacting us, providing the order number and a brief description of the return request helps us locate the order and provide the appropriate return information. Once the request has been reviewed, we will provide the available return instructions and return destination details.

4. Damaged, Incorrect or Defective Items

If an order arrives damaged, contains an incorrect item, is missing an item, or has an apparent product defect, customers may contact us at service@joreston.com within 48 hours of delivery.

Information such as photographs of the item, packaging, shipping label, or affected area may help us review the issue and determine an appropriate resolution. Depending on the circumstances, the resolution may include a replacement, refund, or another suitable solution.

5. Return Shipping Costs

For standard returns based on preference, fit, suitability, colour, style, or other non-defect reasons, return shipping costs are generally the customer’s responsibility.

If the return results from an incorrect, damaged, defective, or otherwise qualifying item for which JORESTON, LLC is responsible, reasonable return shipping costs may be covered or reimbursed by us where appropriate.

6. Returned Item Review

After a returned item is received, we will review its condition and confirm whether it meets the applicable return requirements. The review may include the condition of the clothing, original components, accessories where applicable, packaging where relevant, and any visible signs of actual wear or alteration.

If an item shows substantial wear, damage unrelated to a product defect, washing, stains, strong odours, cosmetic or deodorant marks, alterations, missing components, or another condition that materially reduces its resale value, the refund may be reduced or declined where permitted by applicable law.

7. Refund Method and Timing

Once a returned item has been received, reviewed, and approved, the refund will be returned to the original payment method within 7 business days.

Orders paid through Stripe or PayPal will be refunded through the same payment channel used for the original transaction. We do not normally issue refunds to a different card, account, or payment method unless required by applicable law or agreed in exceptional circumstances.

Original shipping charges and return shipping costs are generally non-refundable unless the return relates to an incorrect, damaged, defective, or otherwise qualifying order issue for which JORESTON, LLC is responsible.

8. Payment Disputes and Customer Support

We aim to resolve return, refund, damaged-item, and payment concerns directly and transparently. Customers may contact us at service@joreston.com whenever assistance is needed with an order, return request, refund status, Stripe payment, or PayPal payment.

Order records, payment confirmations, shipping information, tracking information, return communications, and refund records may be retained as appropriate to help us review customer service matters and respond accurately to payment-provider inquiries or disputes.

Where a Stripe or PayPal dispute has already been opened, any available resolution may also be subject to the procedures and review requirements of the relevant payment provider.